Refund Policy

This Refund Policy applies to all Services and Products offered by Levata, a brand operated by Unknwn Global Pvt Ltd, a company registered in Sri Lanka with its registered address at 21A, 17th Lane, Colombo 03, Sri Lanka. Because Levata offers two distinct types of engagement, project-based Services and subscription Products, refund terms are addressed separately below.

1. Project-Based Services

For bespoke consulting, development, and delivery engagements (such as AI systems, automation, product engineering, and digital infrastructure work), fees are tied to the milestone or payment schedule set out in the applicable proposal, statement of work, or order form (“Order”).

• Before work begins:if an engagement is cancelled before any work has commenced on a paid milestone, that milestone payment will be refunded in full, less any non-recoverable third-party costs already incurred on the client’s behalf.
• After work begins: once work on a milestone has commenced, fees for that milestone are non-refundable, as they reflect time and resources already committed. Any completed prior milestones remain non-refundable.
• Project cancellation: to cancel an active engagement, written notice must be given to Levata. The client will be invoiced for all work completed up to the date of cancellation, and any amount paid in advance for work not yet performed will be refunded.
• Quality concerns: if a deliverable does not meet the specifications agreed in the Order, this should be raised within 14 days of delivery so it can be reviewed and, where warranted, revised at no additional cost. Refunds for quality concerns are considered on a case-by-case basis and are not automatic.

2. Subscription Products

For subscription-based Products (such as the Sales Intelligence Platform), the following terms apply:

• Free trials: where a free trial is offered, no charge applies until the trial period ends, provided cancellation occurs before it expires.
• Monthly subscriptions: payments are non-refundable once a billing cycle has started. Cancellation can be made at any time to stop future charges; access continues until the end of the current billing period.
• Annual subscriptions: if cancelled within 14 days of the initial purchase or renewal, and with materially no use of the Product, a full refund may be requested. Outside this window, annual fees are non-refundable, but cancellation will stop future renewals.
• Billing errors: a charge believed to be in error (such as a duplicate charge) should be reported within 30 days of the charge, and any verified error will be investigated and corrected.

3. How to Request a Refund

Refund requests can be sent to hello@levatahq.comwith the requester’s name, company, the Service or Product in question, and the reason for the request. Refund requests are typically responded to within 5 business days.

4. Approved Refunds

Where a refund is approved, it will be issued to the original payment method within 10 business days, unless an alternative method is agreed in writing. Any third-party payment processing fees that are non-recoverable by Levata may be deducted from the refunded amount.

5. Changes to This Policy

This Refund Policy may be updated from time to time. Any changes will be posted on this page with a revised “Last updated” date. The policy in effect at the time of purchase or engagement governs that transaction.

6. Contact